Refund Policy

We want you to love what you buy. If you don't, we make returns and refunds simple and fair.

60-Day Return Window

You have 60 days from the day you receive your order to request a return.

This gives you plenty of time to try the products and decide if they work for you.

Return Conditions

To be eligible for a refund:

  • Products must be in original condition. Reasonable trial use is fine, but items should not be fully emptied or excessively used.

  • Original packaging is preferred but not strictly required as long as the product is intact.

  • We do not accept returns on items that have been clearly emptied or damaged by misuse.

If you are unsure whether your return qualifies, contact us through the Contact page before shipping.

How to Start a Return

  1. Go to the Contact page and send us a message with your order number and the reason for return.

  2. We will reply within 24 hours with the return address and simple instructions.

  3. Pack the product securely and ship it to the provided address.

Return shipping cost is paid by the customer unless the product has a quality issue or we made an error with your order. For defective or wrong items, we will cover the return shipping.

Refund Time

Once we receive your return, we will inspect the product within a few business days.

After approval, your refund will be processed within 5 to 10 business days.

The refund will go back to your original payment method (credit card, PayPal, or other method used at checkout).

You will receive an email confirmation once the refund has been issued.

How Long Until You See the Money

After we issue the refund, how quickly it appears in your account depends on your bank or payment provider:

  • Credit cards: usually 3 to 7 business days

  • PayPal: usually 1 to 3 business days

  • Other methods: varies by provider

If more than 15 business days have passed since we confirmed your refund and you still do not see the money, contact your bank first, then reach out to us through the Contact page.

Damaged or Defective Products

If your product arrives damaged, leaking, or defective, you do not need to pay return shipping.

Take a clear photo of the damage or defect, then send it to us through the Contact page along with your order number. We will:

  • Send you a free replacement, or

  • Issue a full refund without requiring you to return the item

The choice is yours.

Wrong Item Received

If we sent you the wrong product, contact us through the Contact page with your order number and a photo of what you received.

We will:

  • Send you the correct item at no cost, and

  • Provide a prepaid return label for the wrong item, or let you keep it free of charge

Cancellations Before Shipment

If you change your mind before your order is shipped, you can cancel for a full refund.

Contact us through the Contact page as soon as possible. If your order has not yet been processed for shipping, we will cancel it immediately and refund you within 5 to 10 business days.

Once an order has already been shipped, the standard 60-day return policy applies.

Non-Refundable Situations

Refunds will not be issued in the following cases:

  • The return request is made more than 60 days after delivery

  • The product has been completely used up or intentionally damaged

  • The return is shipped without contacting us first

  • The product is returned to a wrong address not provided by us

Contact for Returns

For any return or refund questions, including return address requests, return authorization, or refund status, please visit the Contact page.

We typically respond within 24 hours.