We believe every customer deserves to be heard, helped, and treated fairly. This policy sets clear expectations for how we support you before, during, and after your purchase.
Our Commitment to You
We promise to:
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Respond to all customer inquiries within 24 hours
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Provide honest, clear answers without hidden fine print
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Honor our shipping, refund, and privacy policies as written
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Cover all tariffs, import taxes, and customs fees so you never pay extra at delivery
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Process refunds within 5 to 10 business days after return approval
How to Reach Us
All customer service communications go through the Contact page.
Whether you have a question about products, orders, shipping, returns, or anything else — the Contact page is the fastest way to reach us.
We do not publish direct phone numbers or personal email addresses to ensure your inquiries are routed to the right person and tracked properly.
What You Can Contact Us About
We handle the following topics through the Contact page:
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Order status and tracking updates
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Shipping delays or lost packages
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Returns and refund requests
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Damaged, defective, or wrong items received
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Customs or tariff issues (if a carrier incorrectly asks you to pay)
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Address changes or order cancellations before shipment
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Product questions and skin care advice
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Privacy requests (data access, correction, or deletion)
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General feedback or complaints
Response Time
We respond to every message within 24 hours on business days.
Messages sent on weekends or major public holidays will be answered on the next business day.
If you have not received a reply within 24 hours, please check your spam folder. If still nothing, feel free to reach out again through the Contact page.
Required Information for Faster Support
To help us resolve your issue quickly, please include the following when relevant:
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Your order number (starts with an order ID from your confirmation email)
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Full name and shipping address associated with the order
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Clear description of the issue
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Photos of damaged, defective, or wrong items (if applicable)
Without this information, response times may be longer as we will need to ask for it first.
Order Cancellations
If you wish to cancel an order before it ships, contact us through the Contact page as soon as possible.
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If the order has not been processed for shipping, we will cancel it and issue a full refund within 5 to 10 business days.
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If the order has already been shipped, the standard 60-day return policy applies.
Wrong Address Submissions
We are not responsible for orders shipped to an incorrect or incomplete address provided by you.
If you realize you entered the wrong address, contact us immediately through the Contact page. We will attempt to update it before processing. Once shipped, we cannot redirect the package.
Lost in Transit
If your tracking shows delivery but you have not received the package, contact us through the Contact page.
We will work with the shipping carrier to investigate. If the package is confirmed lost, we will send a replacement or issue a refund at no cost to you.
Dissatisfied With a Product
Not every product works for every person. That is normal.
If a product does not meet your expectations, you may return it under the 60-day return policy. You do not need to provide a complicated reason. Simply tell us you are unhappy, and we will process the return.
Customer Conduct
We treat every customer with respect and expect the same in return.
We reserve the right to limit or refuse service to anyone who engages in abusive, threatening, or fraudulent behavior.
Policy Conflicts
If any part of this Customer Service Policy conflicts with another policy (Shipping, Refund, or Privacy), the policy most favorable to you as the customer will apply.
Updates to This Policy
We may update this Customer Service Policy occasionally. Any changes will be posted on this page.
Continued use of our website and services after changes are posted indicates your acceptance of the updated policy.
Thank You
We genuinely appreciate every customer who chooses us. You are the reason we exist. If something goes wrong, we will make it right. If something goes well, tell your friends.
For any reason at all — contact us through the Contact page.
